NewVision has a strong commitment to personalized customer support, with a dedicated support staff that is well versed in each of the solutions that we offer. Our support begins even before your contract is signed, and includes the following:
Project Design: You'll work with our experts to design a detailed solution tailored to your specific needs, including an implementation plan. We believe that there are no canned answers, so we are committed to finding the right solution for you and your staff.
Project Implementation: Our experts have implemented multiple systems, tailoring them to the requirements of each client. We are committed to getting you up and running fast and cost-effectively. The implementation plan details each step in the process from contract signing through conversion from the old system to testing to the day the system goes live.
Support Specialists: Our support staff is highly trained and an expert in your system, which enables us to provide you responsiveness that is second to none. During business hours Eastern Time, our support line is open 8:30 am to 6:00 pm.
Online Assistance: Our automated incident management system is available over the Internet 24 x 7 and records and tracks all customer issues, which are immediately assigned to our staff specialists.
Customer Contact: In addition to on-line and on-call support, NewVision makes monthly one-on-one calls to review service requirements and to keep customers informed about new modules, new capabilities, and new software updates.
Post Implementation Services: If you run into any type of problem, hardware included, contact us first. We provide a problem determination service that helps diagnose an issue and what steps need to be taken to get back on track fast and efficiently.
Release Schedule: We release new editions of each of our products on a scheduled basis, usually twice per year.